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HU Technology Services is responsible for connecting students, faculty, and staff to technology resources in support of the University’s mission. 

Office of Information Services
Voice: 717.901.5177
E-mail: HelpDesk@HarrisburgU.edu


All members of the HU community are required to utilize Email for official university communications.

The university supported email solution is Microsoft Office 365. To configure email on a mobile device or computer, please reference the following guide. Set up Office apps and email.

All HU students are required to bring a laptop to class that meets minimum specifications. Suggested laptops are listed at our partner web site,CDW. If you have questions about paying for your laptop please contact HU Financial Aid at FinancialAid@HarrisburgU.edu or 717.901.5101.

Test your antivirus and anti spyware compatibility here

HU's course management system is Moodle. This resource will be used by faculty to relay important course information to students.
All students with a university issued email account will be eligible for Office 365 Pro Plus via Microsoft's Student Advantage.  This will allow students to install and use Microsoft Office on 5 devices (Laptop, phones, and tablets) while they are enrolled in classes at HU. Please click the following link for installation instructions: Office 365 Pro Plus Installation Information.  For a more detailed explanation on Office 365 and how to install Office or Project, please watch the video Here.  For detailed instructions on downloading Microsoft Project, Click Here.
 
Additionally, Harrisburg University has partnered with JourneyEd to provide educational discounts on additional software offerings from Microsoft, Adobe, and numerous other vendors. Though you may want to check with your instructor, students can also use Open Office or Google Docs for their production needs (word, spreadsheets, etc.).
HU's campus is entirely wireless. In order to get on the network, all laptops must be up-to-date with the latest virus and spyware controls. There are instructions for getting on, or authenticating to, the wireless.
 
If you already have network credentials, you may pre-register your computer here.
 
Gaming Devices may be registered via MAC address at the game registration page here.


Please watch the basic overview for Office 365 at Harrisburg University.
 
Harrisburg University utilizes the Papercut virtual printing system which allows users to release print jobs at multiple printers on campus using their ID card.  The webclient page for print job management can be accessed at https://papercut.harrisburgu.edu:9192/webclient.
 
To install the printer, please access the documents and videos below. 
 
For installation on a Windows PC, reference this document, Printer Installation for PC  or watch the video tutorial Here.  
 
For installation on a Mac, watch the video tutorial Here 
Harrisburg University is now offering Skype for Business 2015 for all university staff and faculty.  Skype for Business is a unified communications platform that will allow you to collaborate coworkers or hold online meetings.  Please view the Getting Started video or for more information, read the Skype for Business Guide.
 
For mobile access, please download the app.  IOS  Android  (Note: The app is still going by the name Lync)

Microsoft Security Essentials is free* and we designed it to be simple to install and easy to use. It runs quietly and efficiently in the background so you don't have to worry about interruptions or making updates. Use Microsoft Security Essentials to guard against viruses, spyware, and other evil software. It provides real-time protection for your home or small business PCs.
Adobe® Reader® is free software that allows everyone from business professionals to home users to easily and reliably view, print, and search PDF files using a variety of platforms and devices.

  • Contact Helpdesk with your technology questions using the MyHU Helpdesk ticket form under the Technology tab after logging into https://myhu.harrisburgu.edu, through email at helpdesk@harrisburgu.edu or by calling helpdesk at 717-901-5177 or extension 5177 on any university based phone.  
  • Provide your ID#, return contact info and brief description of the issue.
  • Helpdesk is monitored Monday through Thursday 8am to 7pm and Friday 8am to 5pm. 
  • If you need to bring your device to helpdesk to further inspection or repair, the IT offices are located on the second floor near the library.  An OIS representative may not always be able to assist you, so make sure you email helpdesk or call ahead. 
  • All members of the HU community are required to utilize eMail for official university communications. The student eMail solution is  Microsoft Office 365 . To configure email on a mobile device or computer, please reference the following guide. Set up Office apps and email .
  • To configure email on a mobile device or computer, please reference the following guide. Set up Office apps and email .   If you are still having trouble contact helpdesk via email.  
  • To reset your password, head to myhu.harrisburgu.edu.  On the right side of the page there is a link for password management.  This will take you to the Office 365 password reset page.  If you have already entered your alternate contact information, Microsoft will verify your identity and reset your password.  More detailed information can be found here.
If you are able to login to your student email and would like to change your password.  Follow the guide located here.
  • Your username is generally your first initial, first middle initial, and full last name.  If this is not the case, please contact helpdesk.
  • In order to get on the network, all laptops must be up to date with the latest anti-virus and spyware software.   All students and staff connect to the network named “HU” and use the password HarrisburgU to gain access to the network.  For more detailed instructions, click here.
  • Gaming devices can be registered via MAC address at the game registration page here.   Keep in mind to use the MAC address for the correct adapter on the device.  Ex. wireless Ethernet cards have a different MAC address than a wired Ethernet card. 
  • If your connection now says this or no internet access, this may mean you have been flagged for torrenting.  Our network will automatically detect bittorrent downloading software and block your connection for 30 minutes.  To be sure this is not causing any issues, disable any bittorrent software before connecting to the university network. 
  • The most notable causes for failing to register is out of date anti-virus or no anti-virus software at all.  Make sure you update your software with the latest version and definitions.  If your software is out of date and wants payment, we suggest uninstalling it completely and using  Microsoft Security Essentials .  This is free software and is compatible with our network.  Also if you are using Windows 8 or 10, there is built in anti-virus called Windows Defender. 
  • Printing now works through the papercut system.  This system allows you to print to any university printer using your ID card.  To install the printer please follow this printing guide.  
  • Printing now works through the papercut system.  This system allows you to print to any university printer using your ID card.  To install the printer, please follow this video guide
  • There are many causes for slow laptops, one of which is viruses and spyware.   Be sure to scan your computer regularly and be careful browsing websites.  One common cause of frustration is browser clutter.  Keep an eye on any extra extensions in Chrome or add-ons in Firefox and Internet Explorer.  Also going through your installed programs and looking for unwanted software can vastly help.  
  • Helpdesk can take a look and try to diagnose more serious laptop problems when time is made available.  Please email helpdesk stating your problem ahead of time so we can make an appointment for you.  We will not be able to fix all problems, but can give you suggestions on where to turn next.  
  • REMEMBER:There are a wide-range of issues that can usually be solved by simply restarting your computer. If you are experiencing difficulty connecting to the internet, viewing emails, getting your music to play, or any other annoyances— the first thing to try is restarting your computer.
  • All students with a university issued email account will be eligible for Office 365 Pro Plus via Microsoft's Student Advantage.  This will allow students to install and use Microsoft Office on 5 devices (Laptop, phones, and tablets) while they are enrolled in classes at HU. Please click the following link for installation instructions: Office 365 Pro Plus Installation Information.
  • Harrisburg University has partnered with JourneyEd to provide educational discounts on additional software offerings from Microsoft, Adobe, and numerous other vendors. Though you may want to check with your instructor.
  • You should have received a temporary password in your personal email that you provided before arriving on campus.  If you cannot find it, contact helpdesk to have it reassigned to you. 
Certain classes at Harrisburg University require access to Microsoft Project. To download Project
software, you must be currently registered in one of the specified classes. The Project download is done through
Office 365 and can be downloaded there once your account has been granted access. When your class has
finished, the license for the software expires and you will need to remove the software from your computer.  Please follow the guide located Here.

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